Many people who begin using their first web hosting account, or change companies, normally have queries with respect to how specific operations are executed or stumble upon obstacles when setting up various things, including e-mails, site settings, etc. That is why, a lot of web hosts have compiled documentation with popular questions and problems in order to help their customers get info quickly and seamlessly. As a result, the technical support staff can focus on real issues that certain customers may be experiencing, since the solution for the smaller things will be available online and customers will be able to easily deal with them without getting in touch with the customer service staff. Having detailed documentation is really important, particularly for new customers with no past experience whatsoever, as the hosting service entails an enormous amount of features and many people can get confused about what action to take. A good knowledge base can both help you do the things that you need and discover how the web hosting service works as a whole.
Extensive Online Documentation in Website Hosting
If you have bought your very first website hosting package from our company or have transferred your website over to us, you’ll get familiar with our platform and our in-house developed Hepsia Control Panel in no time due to the fact that we have prepared a detailed online knowledge base where you can find all the info that you will ever need – both general info in regards to the hosting service as a whole and more specific info about the different functions that you can use and the challenges that you might bump into. The articles themselves are available in 2 locations. The full article collection can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each Control Panel section too. You can acquaint yourself with how to accomplish pretty much everything, from enabling an .htaccess config file to managing a mailing list, and all the articles include detailed guides, so you’ll never become perplexed on account of an unclear text. Surely, in case you face a more specific obstacle and you don’t find a solution in our knowledge base, you can touch base with our technical support staff representatives 24/7.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an extensive knowledge base for all our present and future customers, so in case you buy a semi-dedicated server account from our company, you’ll be able to find any information that you require at any moment. We have a plethora of informational help articles, which will help you understand better what is happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are merely two examples. Our step-by-step tutorials will help you accomplish anything you like – uncompress an archive, import a database, forward a domain, etc. In addition, we also have troubleshooting guidelines, which will enable you to discover what precipitates a certain problem and the likely solutions for it. If you are unable to send e-mail messages or your domain opens an HTTP 500 error message, for instance, you can consult our knowledge base and recover the problem momentarily. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.