The availability of the customer and technical support that a website hosting company offers can tell you a lot for the services which they provide as well. If you are allowed to use just e-mail messages and tickets, you have most probably come across a reseller not the web hosting provider. If this is the case, you will probably have to wait for a few days to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for additional help. When the supplier offers you different options for communication with short response time available at any time, they are most likely the top provider, not a reseller. So you'll receive well-timed assistance and excellent support because they'll have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally much better to be able to get hold of your hosting company right away through your favourite method of communication.
24/7 Customer Support in Website Hosting
We offer 24/7 billing, customer and technical support for our Linux website hosting
. Even if you aren't our customer yet and you have questions, we will assist you in a timely manner and give you the necessary info, in order to give you a choice to make the best decision when you acquire your new hosting account. We're available at any moment, including holidays and weekends, and we supply several means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we have multiple phone numbers globally, thus you'll be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The typical response time is around 15-20 minutes, which means that you can forget about waiting for several days to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you purchase a semi-dedicated server
account from us as we have telephone and online chat support for pre-sales, billing and general queries. Our agents will help you pick the ideal package or provide you with details about our servers, so as to confirm whether the system requirements for your sites are met. If you are a current customer, you'll also be able to get in touch with us through electronic mail or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We guarantee that any time you employ these 2 methods of contact, you will get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other companies, even big ones, you'll be able to compare the response time as it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you will be able to contact us 24/7 for any server-related issue or forvarious problems and questions regarding the pre-installed software the server comes with. In case you haven't acquired a VPS server
plan yet, you're able to learn more about our solutions by giving us a call or via the live chat service. For more technical problems, you're able to send an e-mail or open a trouble ticket from your billing Control Panel and you will receive support within no more than an hour no matter the time of the day, even on weekends and holidays. The actual reply time normally does not extend past 30 mins. In case you're looking for assistance with third-party software, you will be able to take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our administrators will assist you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
plans that we offer include 24/7 support through different methods of communication and with a 1-hour max answer time warranty. If you want to find out more about the packages or you have some general or billing questions, you will be able to phone one of the local numbers we have internationally or you could use our live chat service and consult with a live agent. For solely technical matters that need some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, because all of these channels are more appropriate to track a certain matter. The answer time for them rarely exceeds 30 mins, so you can forget all about waiting for a whole day in order to receive help. The support service is available for all server-related matters, as well as the pre-installed software. In case you need assistance for third-party applications, you can consider adding the Managed Services upgrade that we supply with all of the plans.