Integrated Ticketing System
What is an integrated ticketing system and what are the benefits of employing one? How is it different from other kinds of customer support?
There are a handful of ways to touch base with the hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a support ticket system. This is the least complicated correspondence channel for different reasons. In the event that no tech support staff representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably hit home. In addition, you can copy/paste extensive pieces of info without the need to worry about typographical mistakes, and if a specific issue requires more time to be fixed or a number of replies must be exchanged, all the info will be in the exact same location, so each party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they are typically separate from the web hosting platform, which implies that if you need to supply info or to follow guidelines, you will need to use at least two separate accounts and this number may grow in case you want to manage several domains. In addition, many web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.
Integrated Ticketing System in Website Hosting
Our Linux website hosting
feature an integrated ticketing system, which is an indivisible part of our custom Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same place – payments, website files, e-mails, support tickets, etc., eliminating the need to use different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with several mouse clicks without needing to sign out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a number of informational articles, which will give you additional information and which may help you fix any given issue even before you send a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers
, was built with the idea that you should be able to manage everything related to your semi-dedicated server account in one location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or experience a problem, you can contact our client service team members instantly without the need to log into a completely different system. You can browse through your files or check a variety of settings in your account while submitting a new ticket or reading the reply to an older one. If you have a lot of tickets and you would like to track down a specific one, you can make use of the intelligent search box, which is available in the Help section. We’ll make sure you receive a reply in no more than an hour regardless of the essence of your query or problem.