Integrated Ticketing System in Website Hosting
Our Linux website hosting feature an integrated ticketing system, which is an indivisible part of our custom Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same place – payments, website files, e-mails, support tickets, etc., eliminating the need to use different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with several mouse clicks without needing to sign out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a number of informational articles, which will give you additional information and which may help you fix any given issue even before you send a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was built with the idea that you should be able to manage everything related to your semi-dedicated server account in one location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or experience a problem, you can contact our client service team members instantly without the need to log into a completely different system. You can browse through your files or check a variety of settings in your account while submitting a new ticket or reading the reply to an older one. If you have a lot of tickets and you would like to track down a specific one, you can make use of the intelligent search box, which is available in the Help section. We’ll make sure you receive a reply in no more than an hour regardless of the essence of your query or problem.