A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's a very efficient way to receive some info about the web hosting services or have some problem resolved as you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the low chance of mistakes at the time you exchange data such as usernames or domain names, the quicker response time since the communication is live plus the fact that you do not have to stay on the chat constantly - you can do something different while the agent examines the issue involved. What's more, you will be able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone fees that you will need to pay if you are calling to another country.
Live Chat Support in Website Hosting
As we acknowledge the fact that a number of issues are quickly resolved if you speak to a live person, we supply a live chat service for all of our potential and current clients. The chat is online every single day and our customer care representatives will help you with a wide range of questions and issues. In case you are not our customer yet, you'll be able to find out more about our website hosting plans and the web hosting platform in general in order to be certain that your web sites will run properly on our servers. If you already have an account and you have some questions or you have any troubles with some of our services, you can join us on our live chat and we will provide you with the needed info or assist you to troubleshoot the problem. You will need to open a support ticket for specific troubles which require more time or the assistance of a sysadmin, but for numerous standard problems you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all of our semi-dedicated servers, you'll be able to find the the right answers for any questions you may have or have lots of issues resolved right away. Our service is available every single day, thus you will be able to speak to a representative even on weekends and holidays. In the event that you are unsure which plan would be better for your web sites or if our state-of-the-art cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. In case you are a current customer, you'll be able to obtain more info about billing issues, account settings as well as a number of common technical issues you may have, for instance if you cannot set up an email account in a client on your computer system. Our live chat can save you time and effort no matter where you are or when you contact us.