One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it boost user experience?
Should you ever experience a problem with your site and be incapable of dealing with it yourself, ask the hosting provider’s client care team to help you bring the website back online. A speedy resolution would be the perfect scenario, but lots of companies answer within 24 hours and even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be sorted out quickly, your site may not work correctly or may not be reachable whatsoever for a longer time interval, so you may lose prospective customers since it is rather unlikely that anybody would eagerly go back to an inoperative site. Speaking of which, you should make sure not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a timely manner. If a software application update doesn’t proceed as planned or if you erase something accidentally, for instance, the website must be fixed swiftly so as to prevent extended downtime.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from our company, you can just forget about waiting around for hours on end, or even a whole day, to get a reply to an email or a technical support ticket. No matter when you get in touch with us, we will help you within no more than 1 hour with any technical or sales inquiries that you may have. As a matter of fact, our real response time rarely surpasses 20-30 minutes. As we are at your disposal night and day, you will always receive assistance in a well-timed fashion and we know precisely how crucial this is in the Internet age. As soon as you contact us, we’ll answer your questions. If you chance upon any technical challenge, we will resolve it for you, or we will supply you with all the required information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
package from our company, you can take full advantage of our extra-fast support services. You will obtain an answer to any trouble ticket opened through the hosting Control Panel or e-mail sent to our customer and tech support team in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes much less time to explore and solve a problem. We’ll give you more information in case the solution involves something that needs to be done on your end. In case you touch base with us during weekends or national holidays, the response time will be exactly the same and since our support staff is available to you 24 hours a day, 7 days a week, 365 days a year, you will obtain immediate assistance for practically any general, billing or technical issue no matter what time it is.