Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every single assistance request you send to us will be dealt with within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail needs further assistance from an admin, we will without delay forward it and leave a comment to inform you that your issue is being examined. If you make use of the Managed Services package, all of the server administration services included there will be executed at a time that suits you.

  • Top quality support service

  • An Outstanding Client Care Service

  • We will be available to you 24–7 to reply to any enquiries that you may have connected with our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require assistance tackling server administration tasks, you can make use of our Managed Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Control Panel has been pre–installed for each dedicated server. Among its characteristics is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most instructional articles in addition video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Web Control Panel.