What does ?phone support? imply in the world of web hosting?
Despite the fact that this isn't the mainfactor to help you distinguish a dependable website hosting supplier from a bad one and a reseller from an actual provider, being able to call and consult with a live person is an indicator that you aren't dealing with a one-person service provider and that you can reach someone every time you need assistance. The telephone support for web hosting services may vary from standard to dedicated, so the issues that can be resolved through a phone call vary depending on the particular service provider. In most cases, these matters are more basic and feature billing or 1st level tech issues since more complex tasks generally require a support ticket where both you and the administrators can track the proceedings with a given situation. Still, being able to phone call your supplier can save you lots of time and efforts for the numerous small issues that may eventually show up when you manage your website hosting account.
Phone Support in Website Hosting
In case you decide to use one of our Linux website hosting
, you will be able to get in touch with our support crew over the telephone for 14 hours per day. We can assist you in choosing the perfect package for your sites as we believe that it's better to discuss such matters with a live person. In case you already own an account, we can assist you with all sales/billing questions and general matters, even with some tech troubles which do not involve too much time or escalation to an administrator because it'll be better to open a support ticket for time-consuming matters so as to have all the communication in one place. We have telephone numbers in the US, the UK and Australia, so you're able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs a day as part of the support services for each semi-dedicated server
plan that we supply. Due to the fact that some issues are more difficult and time-consuming, you will have to open a support ticket in case you come across such an issue, but for all the billing, general or minor tech issues you can always call us and we'll help you in a timely manner in order to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you are able to find out whether you can host your websites on our advanced cloud platform or you're able to get any other general info about our semi-dedicated services. We now have local numbers in the U.S.A., the United Kingdom and Australia as well as a worldwide number, so you're able to call the one that is closer to your location.