Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center incorporated into your Web Control Panel offers a selection of help articles and regularly asked questions. Aimed toward resolving any common problem that you may possibly chance upon, they are contributed by our support team of proficient technicians.

  • Top quality support service

  • Tutorial Videos

  • For those of you who would like to learn how to tackle a commonly encountered issue by watching an instructional video clip, we’ve added a compilation of video tutorials to our Web Control Panel. All the video tutorials are very short and easy to understand. They offer step–by–step presentations of different website administration operations.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7 client support service and come with a 60–minute ticket response time guarantee. Our proficient techs will be online day and night and will sort out any problem that you could encounter within maximum 60 minutes after the technical support ticket submission. In most cases, a response will be provided to you within twenty minutes.